Most of us think that developing our clinical skills will result in happier patients and better outcomes, but as it turns out there is an equally important skill to develop.

Developing your ability to listen, empathize and build a therapeutic alliance with your patients is critical to improving outcomes and reducing self-discharge rates.

In a study by Hush et al in 2011, treatment outcome did not affect patient satisfaction. Overall value was based on the strength of the connection and empathy. Patients rate the value of their physiotherapy sessions based on the strength of the relationship they feel they have with you.

When was the last time that you took a course on honing your soft skills?

Now is your chance.

Learn on your own time, at your own pace from an all-star line-up of course instructors including Carolyn Vandyken, Jim Millard, Darryl Yardley, Randy Goodman, Shelly Prosko, and many others!